Privacy notice

Who is responsible for your data?

The controller is Wayanerd Ltd, trading as PrepareMyVisa, company number 16269713, registered office 48 Margery Park Road, London, E7 9JY. Contact: support@preparemyvisa.com. Our representative in the EU: Saneesh CK, in Germany. To reach him, email support@preparemyvisa.com and say your message is for our EU representative.

We are a private company, not a government, embassy, consulate or visa centre. You can apply directly and pay only the official fee.

What do we collect, and why?

• Your case: passport, residence, destination, purpose, dates, travellers and any previous refusal, to show the right steps and price.
• Your details, given before you pay: full name as on your passport, email, country of residence and, if you choose to give one, a phone or WhatsApp number, to take payment, send your receipt, sign you in and contact you about this application. We never see your card details.
• Application answers: for each traveller, name, date of birth, passport number and expiry, occupation, phone, address of your stay and what the government form asks, to prepare your application.
• Documents on your checklist, such as your passport and photo, to prepare and check your file.
• Messages you send us, to answer you.
• Your confirmations: your checkout ticks and your confirmation that every answer is true.
• A cookie that remembers an order you have not paid for, for 14 days, so you can finish it without typing your details again.
• A sign-in cookie, valid for 7 days.
• A cookie that brings you back to your order after you pay, in the browser you paid in, for 2 hours.

These cookies are strictly necessary for the service you ask for, so we do not ask for consent to them. We use no analytics, advertising or tracking cookies, and no tracking pixels.

What is our lawful basis?

• Contract: to prepare your file and run your order.
• Health: if you choose medical treatment as the main reason for your trip, that tells us something about your health. We use it only to prepare your application, with your explicit consent, which you give by choosing that reason, and you can withdraw it at any time. We do not ask about criminal records: where a government form asks, you answer it yourself in your own account.
• Legal obligation: where the law requires a check, such as sanctions screening.

Who receives your data?

• Governments and their visa centres, when you apply and when we book an appointment in your name.
• Our processors, who act only on our instructions: Google Cloud for hosting, our database, file storage and the virus check on uploads, all in London; Stripe for payments; Brevo for email.

Where is it stored?

Your documents, your answers and our records of your order are stored in London. Brevo, which sends our emails, is in the European Union. Stripe, which takes payments, may handle your payment details in the United States, protected by the UK-US data bridge or by the standard contract clauses UK law sets for such transfers.

Who can see it?

Only the people working on your order. Documents open only for your preparer, your checker, a desk lead or the owner, in the browser, for one minute at a time, and every view is logged.

Your passport number never goes in an email, a log or a web address. Upload documents through your order link, never by WhatsApp or email.

How long do we keep it?

We delete your documents 90 days after the decision, 30 days after a cancellation, or 180 days after upload, whichever comes first, and log each deletion. Your answers to our questions, including your passport number, are deleted at the same time. Delete my documents on your tracking page deletes every file and your answers at once, and we email you to confirm.

If you give us your details and do not pay, we delete them after 90 days. If you ticked the box for reminders, we email you up to three times in the first three days with a link to finish, and every reminder has a link that stops them. If you did not tick the box, we send no reminder.

We keep the record of your order, your payment and our messages for 6 years after your order closes, for tax and in case of a dispute, and then delete it.

If you ask us to tell you when we can help with a trip, we keep your email address only until we send that one email, and never longer than 12 months.

What are your rights?

You can ask to see your data, correct it, delete it, restrict or object to how we use it, or get a copy to take elsewhere. Where we rely on your consent, you can withdraw it at any time.

How do you complain?

Tell us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.