How we work
Do you need us?
We are a private company, not a government, embassy, consulate or visa centre. You can apply directly and pay only the official fee. If you use us, you also pay our fee.
What are the ten steps?
- Your trip. You answer questions about your trip and your history. If we cannot help, we refund you before work starts.
- Your checklist. You get a document list for your case, each item linked to its official source.
- Your account. You create it with your own email and phone. We never hold your password or one-time codes.
- Your answers. Your preparer writes them from your documents.
- Your check. You confirm every answer is true, and answer questions about refusals, overstays and convictions yourself.
- Submission. You submit in your own account, or lodge in person, when you say so.
- Appointment. If you need one, a person books it by hand, in your name, on the official site. A waiting list place counts as booked; we say so before you pay.
- Government fee. You pay it on the official site with your own card, never through us.
- Tracking. We check your status on the government's tracking page and remind you of each date.
- Decision. We record it. If you are refused, we explain the stated reasons and your next options from the published rules.
Who checks your answers?
A second person checks every name, number and date from your passport on every order, and every answer on consular and US visitor files. On eVisa files, after 50 files without errors, a preparer has one file in ten fully checked, at random. The checker is never the preparer.
What do we promise?
- eVisas and ETAs: ready to submit within 24 hours of your complete file, or our fee back.
- Consular visitor visas: prepared within 24 hours of your complete file, and your appointment booked (or a waiting list registered) within 3 working days of your complete file, subject to availability, or our fee back.
- US visitor visas: your DS-160 and document pack ready within 24 hours of your complete file, or our fee back. No booking promise: each embassy sets its interview waits.
If we miss it through our fault, we refund our fee within 5 working days.
The clocks start when your file is complete, never before work may start. They pause while we wait for something we asked you for, and while your order is on hold. The booking clock also pauses while no centre shows any appointment. We never promise a visa, a decision date or an appointment date. If the visa is refused, our fee is not refunded, because the decision is the government's. Full rules: terms and refunds.
What do we not handle?
Until a licensed adviser or partner works with us, we do not prepare visas for the United Kingdom, Canada, Australia, New Zealand, Japan or South Korea, or any work, study, family or settlement visa. We also do not handle:
- Umrah or Hajj visas
- asylum, appeals, removals, criminal record cases, court cases or job recruitment
- US petitions, employer filings, Japan Certificates of Eligibility, UAE or Saudi residence, or Singapore work passes
- free official forms, such as arrival cards: we link to them instead
- appointments on their own: we never hold or sell slots
We do not serve Cambodia, or prepare eVisas for Botswana or Rwanda. For Thailand, Indonesia, Malaysia, South Africa, the UAE and Singapore, we publish information only, for now.
Questions people ask
Do you submit the application for me?
No. You submit in your own account, or lodge your application in person. Nothing is submitted without your say-so.
Can you get me an earlier appointment?
No. We book by hand, in your name, from what the official site shows. We never hold, buy or sell appointment slots.
Written by Manu KP. Reviewed by Imran AK on 14 November 2026.