Editorial policy

Who are we, and how do we make money?

We are a private company, not a government, embassy, consulate or visa centre. You can apply directly and pay only the official fee. We earn one service fee when you ask us to prepare your file. We take no commission from governments, embassies or visa centre operators.

Where do our facts come from?

Only from official sources: the destination government, its embassies and consulates, the European Union, and the visa centre operator the government contracts. We never use another visa service, an aggregator, a news site or a blog as a source. Each page lists its sources, with the date each one was read.

How are facts checked?

Two people check every fact. A verifier opens the official source and records the fact, the link and the date read. A different person reviews it before it goes live. Nobody can sign off their own work.

We read fees, processing times and document lists again every month, with extra checks on 1 January and 1 April, when many fees change. We also watch our source pages and read them again when they change. If a fact has not been checked for 45 days, the page says the facts are being re-checked. At 90 days, we ask search engines to drop the page until it is checked again.

Who checks them?

The people who verify and review facts are named on our team page, with their roles. Pages about work, study and family routes are reviewed by a licensed adviser for that country, named with their licence number. We publish no such page until that adviser works with us.

How do we use AI?

AI research tools help us find and read official pages. They write down what a page says, with a short quote and the date it was read. That record is a draft, not a fact. A named person then opens the source, checks the value and becomes its verifier. A different named person reviews it before it goes live.

AI tools may also help draft the structure and wording of a page. They never supply a fact, a number, a date or a source on their own. A named writer is responsible for every page, and a different named reviewer signs it off.

How do you report an error, and how do we correct it?

Contact us. Tell us the page and what you think is wrong. When we confirm an error, we fix it within one working day and add an entry to the page's change log saying what was wrong. If an error may have harmed someone's application, our head of operations looks at it on the day we find it. Every change to a fact is listed on our changes page.

How do we keep selling apart from information?

Our service box on each page is labelled. Our guides answer your question; they are not written to sell you a visa you do not need. If you do not need a visa, we say so.

Who owns this policy?

Manu KP owns this policy.

The date this policy was last reviewed, and who reviewed it, are shown on this page.