Contact us
Who are you contacting?
PrepareMyVisa is a private company. We are not a government, embassy, consulate or visa centre, and we do not decide visas. You can apply directly and pay only the official fee.
How do you reach us?
By email: support@preparemyvisa.com
A person replies within one working day. Tell us your passport, where you live, where you are going and how many people are travelling. If you have an order, add your reference. If you would rather talk, say so and we will offer a time to call you back.
What should you not send us?
Never send your passport or other documents by email or by message. Upload them through the link in your order. We never ask for the password or one-time codes for your government account.
How do you report an error in a fact?
Every fact on our pages shows its official source and the date we checked it. If you think one is wrong:
- Email us.
- Tell us the page, the fact and what you think it should say.
- Add the official link that shows it, if you have one.
We check it against the official source. When we confirm an error, we fix it within one working day and say what was wrong in the page's change log.
How do you complain?
Our complaints page explains how, and what happens next.
Where can you write to us?
48 Margery Park Road, London, E7 9JY
Questions people ask
Can you tell me if my visa has been decided?
If you have an order with us, we check your status on the government's own tracking page and keep you updated. The decision always comes from the government.
Can I ask a question before I pay?
Yes. Email us at support@preparemyvisa.com and a person replies within one working day.
Written by Manu KP. Reviewed by Imran AK on 14 November 2026.